Most great eCommerce site have one thing in common. Yes, the live support system.

I always like to gauge the response of a particular site’s reliability by using their live support system. If their support speaks professionally and timely, i’ll have no problem dealing with them. This is specially true for wholesalers site.

You can do the same for your ecommerce site. Having a live support or chat system on your site not only makes you look more expert, but also more trustworthy.

LiveZilla is a freeware live support system. You can use it to provide Live Chats and monitor your website visitors in real-time.

Here’s a diagram which explains in details how Livezilla works:

LiveZilla is available for all websites. You can use LiveZilla on both commercial and non-profit websites as long as you meet their terms of use.