Reduced Listing Fees, Rewards For Good Sellers & Feedback Policy Changes
Got this email today from eBay about some huge changes to the system:
1. Reduced Listing Fees
“You asked, we listened”, eBay said and you’ll expect a reduction in Insertion Fees and adjusted Final Value Fees to lower your up-front cost to sell on eBay. You wanted free Gallery, now you’ve got it–plus more cool feature discounts, check it out:
* Lower Insertion Fees
* Free Gallery picture with every listing
* Lower fees for Gallery Plus, Picture Pack, and Feature Plus
2. Rewards for great sellers
There will be discounts and incentives for sellers who satisfy customers best. How and who decides who gets rewarded? Your customers! That’s when they rate you through high Detailed Seller Ratings (DSRs). You get:
* Fee discounts for PowerSellers
* Unpaid Item protection for PowerSellers
* Expanded seller protection for PowerSellers from PayPal
* More search exposure through Best Match
3. Feedback Changes
Significant changes coming soon which will increase your buyer confidence and showcase only truly good sellers:
* Buyers will only be able to receive positive Feedback.
* Positive repeat customer Feedback will count and Feedback more than 12 months old won’t.
* Negative and neutral Feedback left by the buyer will be removed for transactions in which a buyer doesn’t respond to the Unpaid Item (UPI) or if the member is suspended.
4. Coming Soon: Seller Dashboard
See how you’re doing at a glance. Changes in Feedback measured heavily by Detailed Seller Ratings (DSRs), will help you understand and manage your role in serving and growing your customer base. eBay is looking to make available a personalized tool to help you evaluate your
* PowerSeller and Billing status,
* Discount qualification,
* Search standing,
* Policy violations and potential risk of restriction and last but not least,
* Buyer Satisfaction.
For more details on how these changes may affect your business, attend a special Seller Webinar at 10:00 a.m. this Friday, February 1.
Could eBay be putting all of these steps into place because of the increased competition they are facing from the likes of Amazon Marketplace? I read an article sometime last week that went on about how they are ‘running scared’ (but not in those words) about the the fact that people are leaving eBay and moving on to other platforms.
I am loyal to eBay and will stay with them and I must say, the changes they are putting in place will make the whole experience better.
Happy CNY! Gong Hei Gong Hei! This year must Fatt Tai Choy!
It really is only the feedback changes (buyers not getting a neg) that are worrying me, fees have never really been a concern as I always factor them into my pricing. Hopefully the rumoured “feedback assassins” will not invade my litttle niche as I tend to have a high volume of repeat customers and word of mouth customers, which incidently the new feedback additions will be a positive move in this case
Lets see what happens when the changes come into play…
It’s about time we got something back for giving ebay our cash…especially since the prices have always increased. It seems as though we are being rewarded.
Got onto the Pulse for the First Time!! My sales went mad!
http://www.now-earn.com
Hey jenny, can you share on your dream gadgets? I tagged you!
http://jangbokjae.blogspot.com/2008/02/my-dream-gadgets.html
Thanks!
Jenny, what do you think of the changes regarding feedback?
While a lot of those changes sound good, the feedback thing has the potential to be terrible. I’ve always used buyer feedback as an indicator for whether I should cancel a bid or even complete a transaction. I don’t care if they win, if a buyer has a ton of negatives that tell me they are impossible to work with or questionably trustworthy, I’m not sending out an expensive item.
Now, that plan is shot. Once the changes go into effect, I definitely won’t be listing anything even remotely expensive.
About time as far as i am concerned. I am a little worried about the changes to moderation, but only time will tell how that pans out.
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